Mark Wooder

I purchased said Porsche from Geoff (Frateli Cars) and Geoff pointed out to me that there was an intermittent fault with the instrument cluster. This had to be sent to a Porsche main dealer to be resolved before handing me the vehicle. Unfortunately for Geoff and Paula this became a bit of a mission as the replacement part had to be sent from Germany. This in itself led to several other problems !

1. The software for coding the instrument cluster had to be obtained from Germany.
2. A joint collaboration between Germany Porsche and UK Porsche to program/code the instrument cluster.
3. The Chrono plus Clock then developed a fault, this also had to be replaced.
4. The Fuel Pump had a suspected low voltage, but was instructed was working ok but Geoff instructed Porsche to replace anyway.
5. Porsche had only a single resource for all of the above work which didn’t help when said engineer went sick.

The process was delayed for over a month. I cannot express the words required on here to explain the lengths they went through to ensure this car was in first class condition. Geoff also went out of his way to decide to upgrade the audio system in the car free of charge. I never had to chase for updates, he regularly called me (not just during his business hours) but even late at night to discuss the latest updates from Porsche and the current situation. From all the car dealers I’ve ever dealt with in the past I must say I have never experienced at first hand the relationship he and his wife have given to me during this problematic situation we went through together. I will not forget this in anyway and would recommend to anyone to buy a car from them. Best regards to Geoff and Paula and a big thank to you for giving me such a great car. Your generosity and honesty will not be forgotten.